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FAQ

  • What are the features of your Smart Toilet?
    Our smart toilets come with a variety of features including seat heating, automatic flushing, temperature control, sanitary spraying, drying and more.
  • How do I customize the settings of my Smart Toilet?
    You can choose to personalize your settings during the purchase process or contact our customer service team after installation to customize settings to your preferences.
  • How does the Smart Toilet save water?
    Our Smart Toilets use highly efficient water-saving technology to minimize water usage while maintaining hygienic performance.
  • How is a Smart Toilet installed?
    Smart Toilets are usually installed by professional technicians. You can contact us to arrange installation services.
  • What is the warranty policy for Smart Toilet?
    We offer a limited warranty, please refer to our Warranty Policy page for more information.
  • What sanitary fixtures are Smart Toilets suitable for?
    Our Smart Toilets are suitable for standard sanitary fixtures and do not require special settings.
  • Can I integrate my Smart Toilet with my Smart Home system?
    Yes, our Smart Toilet can be integrated with common smart home systems.
  • How do I clean and maintain my Smart Toilet?
    Please review our Maintenance Guide to learn how to properly clean and maintain your Smart Toilet.
  • Are Smart Toilets suitable for commercial use?
    Yes, our Smart Toilets are suitable for commercial premises and provide a superior hygiene experience.
  • Are the products safety certified?
    Yes, our products meet safety certification standards and utilize state-of-the-art safety technology.
  • How do you protect my personal information?
    We take a variety of security measures to protect your personal information, please refer to our Privacy and Security Policy for details.
  • Do you share my personal information with third parties?
    We are committed to not selling, renting, or sharing your personal information with third parties, except with your express consent or as required by law.
  • How can I request access to, correction of, or deletion of my personal information?
    If you wish to exercise these rights, please contact us and we will assist you with your request.
  • How to place an order?
    You can select products on our website, add them to your shopping cart, and then follow the checkout process to complete your order.
  • What payment methods do you accept?
    We accept offline payment, credit cards and other third party payment platforms to meet the needs of different customers.
  • Can I cancel my order?
    Yes, but please contact us as soon as possible before your order is shipped. Please review our Cancellation Policy for more information.
  • How do I track my order?
    Once your order has shipped, we will provide you with a tracking number so you can track the status of your order on the Order History page.
  • What is the delivery time?
    Delivery time depends on your location and product availability, we will provide an estimated delivery date at the time of order confirmation.
  • What if I receive a damaged product?
    If you find a product that has been damaged in shipping, please contact us immediately and we will assist you in resolving the issue.
  • What is your return policy?
    Please see our Return Policy page for details on returns, refunds and exchanges.
  • Is my payment information secure?
    Yes, we use secure encryption technology to protect your payment information to ensure security.
  • Do you offer international shipping?
    Yes, we offer international delivery, cost and time depends on the destination.
  • Do you have a customer support team?
    Yes, we have a dedicated customer support team that can answer your questions, provide help and support.
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